Customer Service- English & Malay

  • LocationKuala Lumpur, Malaysia
  • Job typeFull time


  •  Providing friendly and personal support to the client community via various support channels
  • Being the first point of contact to handle and resolve user issues, such as trust and safety and violation of community guidelines reports
  • Being the voice of the client team: understand the challenges users face and provide effective solutions
  • Addressing support issues and identify top user issues; work with the team to proactively address them and find relevant solutions
  • Evaluating workflows and propose recommendations to be more efficient, relevant and valuable both internally and externally


  • Required minimum University/College Diploma/Degree.
  • Candidates possessed minimum 1 year of Customer Service experience are encouraged to apply.
  • Fresh graduates/students/homemakers are welcome to apply.
  • Fluent in English and Malay (spoken,written,reading).
  • Fluent in Mandarin/Cantonese will be an added advantage.
  • Must be client’s app user and/or familiar with using the app and its features (include username in application).
  • Possesses empathy and the passion to want to understand and solve user needs.
  • Loves engaging with users on a friendly and personal level.
  • Able to multitask and adapt quickly to changes
  • Working hour: Rotate Shift
  • Working day: 5 Working days Rotate Monday to Sunday (Replacement leave for public holiday)

Working Location: Intermark - SELLBYTEL Services Malaysia Sdn. Bhd.

Unit 25-07 The Integra Tower, Level 25, The Intermark, Jalan Tun Razak 182, 50400 Kuala Lumpur, Malaysia


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