Virtual Sales Support Specialist

  • LocationKuala Lumpur, Malaysia
  • Job typeFull time

Deal Management / Deal Execution

The Services Deals Desk provides support to the field sales team through:

§  Working with clients to document the customer’s requirements and the scope of non-complex services deals

§  Creation of sales pricing/ quotations and Service Order Forms

§  Execute the sales process for the opportunity

§  Responsible for following the approved Delegation of Authority and the Deal Execution process to obtain the requisite approvals for the sales opportunity

§  Liaising with resource management team to identify potential resources for the project

§  Submitting the Services Order Form to the customer for signature. Following through to obtain the formal and signed document from the customer

§  Maintain CRM entry (sales opportunity) for incoming deal requests

§  Create and approve Work Order/Contractual Documents

Tracking of each request maintained in a common deal request log

Contract Renewal Management

§  Monitoring and facilitating the process of Services Engagement renewals for our Annuity/ Subscription service business

§  Orchestration and follow up on Services Engagement renewal process across a total volume of 30-50 contracts per year

Sending escalations/ alerts to designated managers in case verifiable outcomes are not produced or have significant delays vs expectations

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